Technical Difficulties – Telephone System Monday 8 March
We are currently experiencing technical difficulties out with our control which are affecting our telephones. We have escalated this as a matter of urgency and it is being investigated by our telephony provider and BT.
We would like to advise any patient who is seeking medical advice or assistance to please call the practice as normal. We have re-aligned our teams in order to manage incoming calls effectively whilst we await this problem being resolved, however, you may experience longer than expected call waiting times.
We apologise for any inconvenience experienced and thank you for your patience and co-operation at this time.
Seasonal Influenza Programme
We would like to advise those patients who are eligible to receive a flu vaccine but have not yet arranged their appointment, there is still time to do so.
Please contact the Flu Vaccination Line on 01698 687456, Monday to Thursday 9am to 5pm and Friday 9am to 4.15pm to arrange your appointment.
Please see attached document for details on this year’s flu campaign which will be carried out by Lanarkshire Health Board
Important Patient Information
Please do not email the practice using email@example.com
We would like to advise our patients that further to a migration of the practice email account, we are currently unable to access emails which are sent to the following practice email address: firstname.lastname@example.org.
Unfortunately, this is out with our control and we are working with our colleagues at the eHealth Department for NHS Lanarkshire in order to resolve this matter as quickly as possible.
Should you require to contact the practice, we ask that you do so by calling your practice site directly. Should you still require to send the practice an email, dependent upon the nature of your email and the best person placed to deal with this, a suitable alternative email address will be provided to you.
We apologise for any inconvenience that this may cause to our patients.
We understand that our patients are keen to receive the COVID-19 vaccine as soon as possible. We are receiving calls from patients asking for additional information and to be prioritised.
To find our more information about the national COVID vaccination programme, please visit the NHS Inform COVID Vaccine page on www.nhsinform.scot/covid19vaccine.
If you have received your invitation letter and require to change the date, time or to advise that you are now housebound and are unable to attend the vaccination centre, please contact the Coronavirus Vaccination helpline on 0800 030 8013.
The helpline is open 7 days a week, 8am to 8pm.
We ask that you please do not contact the GP surgery regarding your appointment as we do not have access to the clinic schedule to advise when you will be appointed or to change any booked appointments.
If you think that you should have received an invitation to your coronavirus (COVID-19) vaccination appointment by now, or if you have lost your invitation letter. You can contact NHS Scotland by phone or by completing an online form.
For patients within NHS Lanarkshire please use the contact form for Missing Appointment details which can be found on the NHS Inform website.
2021/2022 Public and Statutory Holidays will be posted once confirmed.
Should you require medical advise or assistance when we are closed, please contact the appropriate services as outlined below:
In the event of a medical emergency please dial 999 for an assistance.
If you require a doctor or medical advice when we are closed, please call NHS 24 on 111.
Visit www.nhsinform.scot for the latest Coronavirus advice including advice on testing, or phone 0800 028 2816.
If you’ve developed a continuous cough or fever/high temperature or change/loss of taste or smell, in the last 7 days, stay at home for 7 days from the day your symptoms started.
Only phone your GP if your symptoms are severe. If your GP is closed, phone NHS 24 (111).
If anyone in your household has developed a cough or fever in the last seven days, you should self-isolate for 14 days.
For isolation notes for 7 or 14 days please go to https://111.nhs.uk/isolation-note
Managing anxiety during covid-19 please go to https://www.nhslanarkshire.scot.nhs.uk/novel-corona-virus-covid-19/managing-anxiety
CHAS Kindness Support for Vulnerable Patients https://www.chss.org.uk/coronavirus/i-need-help/?ref=home
Asthma UK have also added guidance on their website please go to https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/
With regards to the mandatory wearing of face masks please go to https://www.transport.gov.scot/coronavirus-covid-19/transport-transition-plan/advice-on-how-to-travel-safely/
Face covering exemption cards can be found here:
NHS Lanarkshire Physiotherapy have produced a leaflet for patients recovering from COVID-19 including information on the cough, exercising and returning to work. It also contains an activity diary and other useful advice.
Well Being Support Helpline
Lanarkshire have put in place well being telephone support lines to provide essential assistance to those who are in the ‘increased risk’ group. This group is wider than the highest risk group (the shielded group). The service will offer help to those who do not have family or existing community support and who are over 70, disabled, require the support of mental health services, are pregnant or receive a flu jab for health reasons.
The service is also available to those who are self-isolating and do not have friends or family nearby who are able to help them. The telephone support service can offer help with basic shopping, medicine delivery, links to social work services, emotional support and contact with local volunteer groups.
North Lanarkshire wellbeing line 0300 555 0407;
South Lanarkshire wellbeing line 0303 123 1009
National wellbeing helpline 0800 111 4000 (calls will be rerouted to local helplines)
The Practice will be operating a telephone triage system until further notice. We ask that you please do not attend the practice without an appointment.
Coronavirus (COVID-19) helpline
If you do not have symptoms and are looking for general information, a free helpline has been set up on 0800 028 2816. The helpline is open everyday, 8.00am to 10.00pm.
From 17th March 2020, in an effort to reduce risk of infection in our practice sites we will be sending Patient Prescriptions WITHOUT a noted pharmacy to the following pharmacies:
LMG Greenhills Patients – Fenton Pharmacy 7 Greenhills Cres, East Kilbride, Glasgow G75 8TT
LMG Strathaven Patients – Boots Common Green 25 Common Green, Strathaven ML10 6AQ
LMG Alison Lea Patients – Rowlands Pharmacy, 84 Calderwood Rd, Calderwood, East Kilbride, Glasgow G74 3BQ
PLEASE ORDER YOUR PRESCRIPTIONS NO EARLIER THAN 7 DAYS BEFORE DUE DATE.
ALLOW 3-4 DAYS BEFORE COLLECTING YOUR PRESCRIPTION FROM THE PHARMACY
We thank you for your cooperation and ask that your bear with the Practice and the above Pharmacies during this time.
WELCOME TO LANARKSHIRE MEDICAL GROUP
The Practice is committed to improving the health and wellbeing of our patients, by providing the highest standard of multi-disciplinary care. Our innovative service delivery model aims to ensure patients are seen by the most appropriate clinician first time, every time.
Lanarkshire Medical Group serves the population of Strathaven and East Kilbride. We are a friendly, forward thinking practice and are actively involved in teaching Glasgow University Medical Students. We offer a full service 5 days a week, and can also deliver advice over the phone. We are open Mondays to Fridays, 8.30am to 6pm, excluding bank holidays
Alison Lea Health Centre – Changes to our opening hours
We would like to advise our patients from Monday 9 November the opening hours for your GP practice at Alison Lea Health Centre are changing.
Your GP practice will now open from 8.45am until 12pm. We will close between 12pm and 1pm, re-opening between 1pm until 5pm.
Should you require medical advice or assistance at any time between 8.30am and 6pm, please continue to contact the practice, as normal, on 01355 261666 and your call will be passed to a member of our team who will be able to help you.
Our patients are able to order repeat prescription items online. These items are listed on the right hand side of your repeat prescription computer slip.
Online prescription ordering is now available again. Go to www.patient-services.co.uk
Extended Hours Surgeries
The Practice operates an Extended Hours Service. This varies from site to site. Please telephone for details.
We have a triage system for those patients who are unable to get an appointment that day but feel they have an urgent medical condition that requires to be dealt with.
Surgeries are available from 8.30am Monday to Friday.
Clinics & Services
We provide an extensive range of clinical services.
Change of Address and/or Telephone Number
If you move house or change your home or mobile telephone number please inform the Practice as soon as possible. This is extremely important as there have been times when the Practice has been unable to contact a patient in an emergency situation due to out of date contact details.
Register with our Practice
Patients wishing to register with our Surgery will need to complete a registration form, which you can download or request from one of our Receptionists.